Overview
This policy explains what information Flamhaven collects, how we use it, and the choices you have. Flamhaven is a gear rental service for camping and BBQ equipment. We keep your information only as long as needed to provide the service and meet our obligations.
Information we collect
- Account information — the email and password you register with, and the display name you choose.
- Order information — the gear you rent, rental periods, delivery address, and order status.
- Preferences — favourites and kit selections you save in the app.
- Support communications — messages you send to our team.
How we use information
- Process and review rental orders, and arrange delivery.
- Maintain your account, favourites, and order history.
- Provide customer support and respond to requests.
- Improve the app and the gear we offer.
Sharing
We do not sell your personal information. We share it only with service providers who help us deliver gear and run the service (such as delivery partners), and where required by law.
Data security
Your account and order information is stored securely and protected in accordance with industry standards. You can delete your account and the associated data at any time from the Profile screen.
Your choices
- Access & update — edit your profile and view your data in the app.
- Delete — permanently remove your account and associated data from Profile, confirmed with a second step.
- Contact — reach us any time using the address below with questions about your data.