Flamhaven Support

Browse our curated gear, add the items you need to your kit, and choose a rental period. At checkout you place a cash-on-delivery order — no card is charged up front. Once our team reviews and prepares your order, the gear is dispatched to your delivery address.

You pay when the gear arrives at your door. Nothing is charged when you place the order, and we only confirm dispatch after your order passes review.

Orders are reviewed by our team after checkout. You can follow the status from the Profile screen — once approved, the kit is prepared and shipped to your address.

You can cancel or adjust an order while it is still under review, from the order details in your Profile. Once an order has been approved and dispatched, please reach out to support so we can help.

No. You can explore gear, trip plans, and product details without signing in. An account is only needed to save favourites, manage your kit, and track orders.

Every item is field-tested, cleaned, and inspected between rentals. Listings show honest photos and clear daily rates so you know exactly what you are getting.

You can permanently delete your account and associated data from the Profile screen. This is confirmed with a second step before anything is removed.